Durawot Customer Support
Complaint & Product Support Form
1. Customer Details
Full Name
*
Mobile Number
*
Email Address
*
Customer Type
*
Select
Individual
Builder
Contractor
Architect
Dealer
Institution
Other
2. Address Details
Street Address
*
City
*
District
*
State
*
PIN Code
*
3. Product Selection
Product
*
Select Product
Water Tank
Insulated Cover
Water Tank + Insulated Cover
4. Water Tank Details
Product Name
*
Tank Capacity
*
Select Capacity
300 L
500 L
750 L
1000 L
1500 L
2000 L
3000 L
Model / Variant
*
Serial Number
*
4A. Water Quality Details
TDS Level of Your Water
*
Select TDS Level
Below 300 ppm
300–500 ppm
500–1000 ppm
1000–1500 ppm
Above 1500 ppm
I Don't Know
Other
TDS (Total Dissolved Solids) indicates the amount of dissolved salts and minerals in water.
What is Your Water Source?
*
Select Water Source
Borewell / Tubewell
Municipal Water Supply
Groundwater
RO Water
Tanker Water
River / Canal Water
Rainwater
Other
Invoice Number
*
Date of Purchase
*
Purchased From
*
Select
Dealer
Distributor
Company
Online
Other
Upload Purchase Invoice
*
Upload Warranty Card
*
5. Delivery & Installation
Delivery Date
Installation Date
Installation Address
Installed By
Select
Self
Plumber
Dealer
Company Technician
Other
6. Complaint Details
Nature of Issue
*
Leakage from Tank Body
*
Leakage from Outlet / Fitting
*
Rust / Corrosion
*
Physical Damage / Dent
*
Appearance / Finish Issue
*
Wrong Product Supplied
*
Missing Accessory / Component
*
Other
*
Complaint Description
*
When was the issue first noticed?
*
Select
At Delivery
During Installation
After Installation
After Some Period of Use
Any Repair / Modification Done?
*
Select
No
Yes
Repair / Modification Details
*
Current Product Status
*
Select
Fully Functional
Partially Functional
Not Functional
Delivery Photo
Issue Photo
*
Issue Video
Upload a clear video showing the issue.
7. Insulated Cover Details
Cover Invoice Number
*
Cover Delivery Date
Upload Cover Invoice
*
Cover Issue Description
*
When was the issue noticed?
*
Select
At Delivery
During Installation
After Installation
After Some Period of Use
Has the cover been used?
*
Select
Not Used
Used Once
Regularly Used
Cover Issue Photo
*
Cover Delivery Photo
Cover Issue Video
8. Declaration
I confirm that the information and documents submitted are true and correct to the best of my knowledge. I understand that submission of this complaint does not automatically constitute acceptance of a warranty claim and that Durawot may inspect the product and request additional information.
*
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